Take flight
with Zendesk
We solve customer service, consumer experience and sales challenges with the best technology in the world.
Take flight
Your processes, more agile. Your clients, closer.
- Licensing
We provide the necessary licenses to operate.
What we do
We help choosing the best plan and solutions for each stage, always thinking about current and future needs
How we do it
We look for and help understand how needs can be satisfied, in a joint discovery process.
Outcome
We optimize investment and accompany the scalability of organizations.
- Implementation
We design and execute new solutions with precision and flexibility.
What we do
We design and execute projects from scratch, from analysis to your team training.
How we do it
We combine our methodology and Customer Experience best practices so that each solution is optimal, natural and intuitive.
Outcome
We facilitate the adoption of new processes and technologies. We save time and resources and ensure an accurate and functional implementation.
- Consulting and support
We optimize your existing solution to get the most of it.
What we do
We analyze your existing solutions in search of improvement opportunities and put them into practice. We assist your team in day-to-day problems and train them by transferring knowledge and granting autonomy.
How we do it
We work on one-shot projects of short duration or through recurring monthly support.
Outcome
We get the maximum performance platforms can provide. The team receives fresh air, new ideas and is prepared to face next challenges.
- Extension
We connect and integrate external systems with your solutions.
What we do
We extend the functionality and useful life of the existing solution by interconnecting or integrating external systems (such as ERPs or other CRMs).
How we do it
We design customized solutions in the form of integrations (middleware) or applications that live in the workspace for the team to optimize time and minimize errors.
Outcome
An integrated workflow, designed according to the experience of the team and with a positive impact on the end user experience.
We provide the necessary licenses to operate.
What we do
We help choosing the best plan and solutions for each stage, always thinking about current and future needs
How we do it
We look for and help understand how needs can be satisfied, in a joint discovery process.
Outcome
We optimize investment and accompany the scalability of organizations.
We design and execute new solutions with precision and flexibility.
What we do
We design and execute projects from scratch, from analysis to your team training.
How we do it
We combine our methodology and Customer Experience best practices so that each solution is optimal, natural and intuitive.
Outcome
We facilitate the adoption of new processes and technologies. We save time and resources and ensure an accurate and functional implementation.
We optimize your existing solution to get the most of it.
What we do
We analyze your existing solutions in search of improvement opportunities and put them into practice. We assist your team in day-to-day problems and train them by transferring knowledge and granting autonomy.
How we do it
We work on one-shot projects of short duration or through recurring monthly support.
Outcome
We get the maximum performance platforms can provide. The team receives fresh air, new ideas and is prepared to face next challenges.
We connect and integrate external systems with your solutions.
What we do
We extend the functionality and useful life of the existing solution by interconnecting or integrating external systems (such as ERPs or other CRMs).
How we do it
We design customized solutions in the form of integrations (middleware) or applications that live in the workspace for the team to optimize time and minimize errors.
Outcome
An integrated workflow, designed according to the experience of the team and with a positive impact on the end user experience.
The overhead gaze and the eye for detail
We analyze
We decode processes, logic and details of organizations to detect complexities and potentialities.
We plan
We design roadmaps with a holistic and systemic perspective to transform possibilities into effective growth.
We do
We execute with precision and flexibility to optimize flows and processes. The key remains in the hands of our customers.
More about us
We are a spin-off of Hikko, one of the Uruguayan companies with the highest growth and projection, with more than 100 projects implemented in more than 30 markets for multiple industries.
- Argentina
- Brazil
- Bahamas
- Chile
- Colombia
- Costa Rica
- Dominican Republic
- Ecuador
- Jamaica
- Cayman Islands
- Mexico
- Panama
- Peru
- Paraguay
- Uruguay
- Venezuela
Zendesk Specialists
We are the ideal Zendesk partner in Latam.
Customer Service Champions
Since 2007 Zendesk is a leading global customer service platform that transforms conversations into experiences and sales experiences.
- +160.000clients
- +60countries
- +5.450employees
Magic
Quadrant Leader
7 years in a row
- 2016
- 2017
- 2018
- 2019
- 2020
- 2021
- 2022
#1
Digital Customer Service use cases
Ecosystem
Zendesk Support Suite
The ultimate customer service solution. Comprehensive, omnichannel, intuitive.
- gather
- chat
- talk
- guide
- explore
- sunshine
- gather
- chat
- talk
- guide
- explore
- sunshine
Pillars
Easy to use
Quick to implement
Better cost of ownership
Scalability
Contact us to elevate your business.
Schedule a meeting to learn more about how Zendesk can transform your business.