Discover how we add value in the insurance industry.

Unlock the full potential of omnichannel with Zendesk.

All in one place
Our customized solutions empower you to centralize all customer interactions. Everything is managed within a single platform.
This not only enhances efficiency but also ensures a complete and consistent history of all communications with each customer.
Offer the best and enjoy the benefits of our tailored solutions.
- Consistent Service
- High-Quality Attention
- Better Understanding of Needs
- In-Depth Knowledge of Behaviors
Make your communication proactive
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A step ahead with advanced Bots
We analyze your existing solutions in search of improvement opportunities and put them into practice. We assist your team in day-to-day problems and train them by transferring knowledge and granting autonomy.
We work on one-shot projects of short duration or through recurring monthly support.
We get the maximum performance platforms can provide. The team receives fresh air, new ideas and is prepared to face next challenges.
Track your tickets
We extend the functionality and useful life of the existing solution by interconnecting or integrating external systems (such as ERPs or other CRMs).
We design customized solutions in the form of integrations (middleware) or applications that live in the workspace for the team to optimize time and minimize errors.
An integrated workflow, designed according to the experience of the team and with a positive impact on the end user experience.

Our customized solutions empower you to centralize all customer interactions. Everything is managed within a single platform.

This not only enhances efficiency but also ensures a complete and consistent history of all communications with each customer.

Offer the best and enjoy the benefits of our tailored solutions.

Consistent Service
High-Quality Attention
Better Understanding of Needs
In-Depth Knowledge of Behaviors

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Duis blandit facilisis nisl a vehicula. Etiam luctus viverra leo, in blandit nisi. In hac habitasse platea dictumst.

We analyze your existing solutions in search of improvement opportunities and put them into practice. We assist your team in day-to-day problems and train them by transferring knowledge and granting autonomy.

We work on one-shot projects of short duration or through recurring monthly support.

We get the maximum performance platforms can provide. The team receives fresh air, new ideas and is prepared to face next challenges.

We extend the functionality and useful life of the existing solution by interconnecting or integrating external systems (such as ERPs or other CRMs).

We design customized solutions in the form of integrations (middleware) or applications that live in the workspace for the team to optimize time and minimize errors.

An integrated workflow, designed according to the experience of the team and with a positive impact on the end user experience.

Schedule your meeting

Integrate your operational processes:

Our consultative approach with Zendesk enables insurance companies to fully integrate their operational processes into a single platform. This includes managing new policy requests, administrative tasks, and handling the reception and tracking of claims.

New policy requests:
We automate the entire process of policy requests, optimizing the customer experience and streamlining the issuance of quotes and policies. Enhance the customer experience from the initial request reception to policy issuance.
Administrative management:
In addition to its primary function, this solution is adapted to manage various administrative tasks. From updating policy details to handling renewals and addressing customer inquiries.
Claims reception:
When a customer experiences a claim, Zendesk can be configured to manage the entire process, from the initial reception to its final resolution. This includes gathering information about the claim, coordinating with adjusters and service providers, and maintaining continuous communication with the customer.

Schedule your meeting

Automation and efficiency:

Our customized solutions, powered by Zendesk, incorporate a series of automations that can significantly enhance the efficiency of the customer service team.

This may include automating responses to frequently asked questions, assigning tickets to the right agents based on their expertise or workload, and creating workflows that guide agents through the ticket resolution process.

These automations not only free up time for your team to focus on more complex cases but also help ensure that each customer receives a quick and accurate response.

Seamless integration
We handle the integration of Zendesk with the tools and systems your company is already using, creating a unified workflow that centralizes all interactions with customers, preventing errors, and saving valuable time.
- 360-Degree Customer View: Allows operators to view in real-time the products and services the customer has, their status, and much more, without leaving the screen they are on.
- Customer Sync: Define criteria and let prioritization happen automatically. Enrich the solution with information about your customers so that the most demanding customers receive the promised attention on time.
Analysis and reports
Optional text as title
We analyze your existing solutions in search of improvement opportunities and put them into practice. We assist your team in day-to-day problems and train them by transferring knowledge and granting autonomy.
We work on one-shot projects of short duration or through recurring monthly support.
We get the maximum performance platforms can provide. The team receives fresh air, new ideas and is prepared to face next challenges.

We handle the integration of Zendesk with the tools and systems your company is already using, creating a unified workflow that centralizes all interactions with customers, preventing errors, and saving valuable time.

360-Degree Customer View: Allows operators to view in real-time the products and services the customer has, their status, and much more, without leaving the screen they are on.

Customer Sync: Define criteria and let prioritization happen automatically. Enrich the solution with information about your customers so that the most demanding customers receive the promised attention on time.

Optional text as title

We work on one-shot projects of short duration or through recurring monthly support.

We get the maximum performance platforms can provide. The team receives fresh air, new ideas and is prepared to face next challenges.

Customer satisfaction improvement:

By providing agile and effective service, Zendesk can help insurance companies enhance customer satisfaction. This approach promotes higher retention and strengthens the company's reputation in the market.

Scalability and growth:

We design our solutions with scalability in mind, accompanying you in the growth and evolution of your company.

Schedule your meeting

Discover how we add value in the insurance industry.

True omnichannel experience

Behind the counter, too

New policy requests:

Administrative management:

Claims reception:

Automation and efficiency:

Contact us to elevate your business.